Terms and Conditions
We want to make your experience as smooth and relaxing as possible, so please review our terms and conditions before booking.
Terms and Conditions – Six Senses Wellness
1. INTRODUCTION
These Terms and Conditions (the Terms) govern your access to and use of the wellness services, facilities and premises operated by Six Senses Wellness ABN 12 690 822 943 located at 440 Forest Road Bexley 2207 NSW (Facility, we, us or our).
By booking, attending, accessing or using our Facility and services, you agree to be bound by these Terms.
If you do not agree to these Terms, you must not access or use the Facility.
2. DEFINITIONS
In these Terms:
Booking means any booking, reservation or appointment made with the Facility.
Facilities means all wellness facilities, including but not limited to saunas, infrared saunas, traditional saunas, ice baths, cold plunge facilities, contrast therapy facilities, recovery rooms, red light therapy equipment, showers, change rooms and common areas.
Member means any person who purchases a membership with the Facility.
Services means all services provided by the Facility including wellness, recovery and therapeutic services.
Facility Rules means any policies, safety instructions, signage, operational procedures or directions issued by the Facility from time to time.
3. ELIGIBILITY AND AGE REQUIREMENTS
3.1 You must be at least 16 years of age to access or use the Facility and Facilities.
3.2 Persons under the age of 18 years must:
(a) have the consent of a parent or legal guardian;
(b) have a parent or guardian complete any required waiver or consent documentation; and
(c) comply with any additional requirements imposed by the Facility.
3.3 We reserve the right to request valid identification at any time.
3.4 The Facility may refuse entry or suspend access where a person:
(a) is under the age of 16 years;
(b) fails to provide identification when requested; or
(c) fails to comply with these Terms.
4. HEALTH AND MEDICAL ACKNOWLEDGEMENTS
4.1 By using the Facility and Facilities, you acknowledge and agree that:
(a) wellness activities, including sauna use, cold exposure, ice baths and red light therapy, involve inherent risks;
(b) participation may expose you to risks including dehydration, dizziness, fainting, overheating, burns, slips, falls, heart complications, allergic reactions, respiratory complications, injury, illness or death;
(c) you voluntarily assume all risks associated with participation;
(d) you are responsible for determining whether the Services and Facilities are appropriate for your physical condition and medical circumstances; and
(e) the Facility does not provide medical advice.
4.2 You must not use the Facilities if you:
(a) are pregnant, unless cleared by a medical practitioner;
(b) have cardiovascular disease, uncontrolled blood pressure, epilepsy, respiratory conditions, diabetes, neurological disorders or other relevant medical conditions without prior medical clearance;
(c) are under the influence of alcohol or drugs;
(d) have open wounds, contagious conditions or infections;
(e) feel unwell, dizzy or faint; or
(f) have been advised by a medical practitioner not to participate.
4.3 You acknowledge that red light therapy is not intended to diagnose, treat, cure or prevent any disease.
4.4 You agree to immediately cease use of the Facilities if you experience discomfort, illness, dizziness, pain or distress.
4.5 You must inform the Facility of any medical conditions, injuries or health concerns that may affect your safe participation.
5. ASSUMPTION OF RISK AND WAIVER
5.1 To the maximum extent permitted by law, you acknowledge and agree that:
(a) participation in the Services and use of the Facilities is undertaken entirely at your own risk;
(b) the Facility is not responsible for any injuries, illness, loss, damage or death arising from participation except where caused by the Facility’s negligence and where liability cannot lawfully be excluded; and
(c) you voluntarily accept all physical and mental risks associated with wellness and recovery activities.
5.2 You release and discharge the Facility, its directors, officers, employees, contractors and agents from all claims, demands, liabilities, actions or proceedings arising from or in connection with:
(a) your use of the Facilities;
(b) participation in the Services; or
(c) breach of these Terms,
except to the extent liability cannot be excluded under applicable law.
5.3 Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred by Australian Consumer Law or any other law that cannot lawfully be excluded.
6. FACILITY RULES AND CONDUCT
6.1 You agree to comply with all Facility Rules, signage, staff directions and safety instructions.
6.2 You must:
(a) behave respectfully toward staff and other patrons;
(b) use the Facilities safely and responsibly;
(c) maintain appropriate hygiene standards;
(d) shower before entering ice baths or saunas if requested;
(e) wear appropriate attire as directed by the Facility;
(f) use towels where required;
(g) immediately report hazards, accidents or injuries to staff; and
(h) leave the Facilities in a clean and tidy condition.
6.3 You must not:
(a) engage in dangerous, reckless, threatening or abusive conduct;
(b) damage or misuse Facility property;
(c) bring glass objects into wet areas;
(d) use the Facilities while intoxicated;
(e) bring weapons, illegal substances or prohibited items into the Facility;
(f) engage in inappropriate or offensive behaviour; or
(g) photograph or film other patrons without consent.
6.4 We reserve the right to refuse entry, suspend or terminate access where a person breaches these Terms or poses a risk to health, safety or wellbeing.
7. BOOKINGS AND APPOINTMENTS
7.1 All bookings are subject to availability.
7.2 Bookings may be made online, through our booking platform, by phone or by any other approved method.
7.3 The Facility reserves the right to:
(a) amend schedules, operating hours or appointments;
(b) substitute services or equipment;
(c) cancel bookings where necessary for operational, safety or maintenance reasons; and
(d) refuse bookings at its discretion.
7.4 Late arrivals may result in reduced session times or refusal of entry where late entry would disrupt operations or compromise safety.
7.5 Each Booking is valid only for the number of persons specified at the time the Booking is made. Additional persons must not access or use the Facilities under an existing Booking unless approved by Six Senses Wellness.
7.6 Where an additional person attends or uses the Facilities without being included in the original Booking, Six Senses Wellness may, at the discretion of its staff and subject to availability and Facility capacity:
(a) permit the additional person to participate and charge an additional guest fee;
(b) require the Booking to be upgraded or adjusted to reflect the actual number of persons attending; or
(c) refuse access to the additional person.
7.7 Any additional guest fee or adjustment to the Booking price will be determined by Six Senses Wellness having regard to the applicable service, number of additional guests, duration of use and the Facility's applicable pricing at the time. Where authorised, the additional amount may be charged to the payment method associated with the Booking or otherwise invoiced to you.
8. CANCELLATION AND NO-SHOW POLICY
8.1 Cancellations must be made at least 12 hours prior to the scheduled booking time unless otherwise stated in writing.
8.2 Where a cancellation is made less than 12 hours before the booking time:
(a) casual bookings may be forfeited and non-refundable;
(b) session credits may be forfeited; and/or
(c) cancellation fees may apply.
8.3 Failure to attend a booking without notice constitutes a no-show.
8.4 No-shows may result in:
(a) forfeiture of the booking fee or session credit;
(b) suspension of booking privileges; and/or
(c) additional fees.
8.5 Membership holders who repeatedly cancel late or fail to attend bookings may have their memberships suspended or terminated.
8.6 The Facility may, in its discretion, waive cancellation fees in cases of emergency, illness or exceptional circumstances.
8.7 Refunds are not provided for:
(a) change of mind;
(b) unused memberships;
(c) partially used packs; or
(d) missed sessions,
except where required by law.
9. MEMBERSHIPS AND PAYMENTS
9.1 Membership fees, pricing and inclusions are as advertised by the Facility from time to time.
9.2 Memberships are non-transferable unless approved by the Facility in writing.
9.3 Members authorise the Facility to process recurring payments in accordance with the selected membership plan.
9.4 You must ensure your payment details remain current and valid.
9.5 Failed payments may result in:
(a) suspension of access;
(b) late fees;
(c) recovery action; and/or
(d) cancellation of membership.
9.6 Memberships may be paused only in accordance with any applicable membership policy or at the discretion of staff.
9.7 The Facility reserves the right to vary pricing on reasonable notice.
9.8 Promotional offers may be withdrawn or amended at any time.
9.9 You are responsible for payment of any additional fees properly payable under these Terms, including additional guest fees, Booking adjustments, damage, cleaning, overtime or overstay fees. Where authorised, such fees may be charged to the payment method associated with your Booking or membership, or otherwise invoiced to you.
10. PERSONAL PROPERTY
10.1 Personal belongings are brought into the Facility at your own risk.
10.2 The Facility is not responsible for loss, theft or damage to personal property, except where caused by the Facility’s negligence.
10.3 Lockers may be provided for convenience only.
11. HYGIENE AND SAFETY REQUIREMENTS
11.1 For health and safety reasons, you must:
(a) shower before using communal Facilities where requested;
(b) avoid using Facilities while sick or contagious;
(c) use towels and protective coverings as directed;
(d) follow all posted hygiene requirements; and
(e) immediately notify staff of spills, hazards or unsafe conditions.
11.2 The Facility reserves the right to remove any person who fails to comply with hygiene or safety standards.
11A. DAMAGE, CLEANING AND OVERTIME FEES
11A.1 Damage to Facility
You are responsible for any loss or damage to the Facility, Facilities, equipment, fixtures, fittings or other property caused by you or your guest as a result of misuse, negligence, deliberate conduct or failure to comply with these Terms, the Facility Rules or staff directions.
Where damage occurs, the Facility may, at the discretion of Six Senses Wellness staff, charge you the reasonable costs incurred in repairing, replacing or restoring the damaged property.
Such costs may include repair or replacement costs, labour, call-out fees and any other reasonable costs directly associated with the damage.
11A.2 Cleaning Fees
You must leave all Facilities, treatment rooms, recovery rooms and common areas in a reasonably clean and tidy condition after use.
Where additional cleaning, sanitisation or remediation is required beyond what would reasonably be expected from ordinary use, an additional cleaning fee may be charged at the discretion of Six Senses Wellness staff.
This includes, without limitation, cleaning required as a result of excessive mess, bodily fluids, food or drink, misuse of the Facilities, failure to comply with hygiene requirements or any other conduct requiring additional cleaning or sanitisation.
The amount of any cleaning fee will be determined by Six Senses Wellness having regard to the extent of cleaning required and the reasonable costs incurred.
11A.3 Overtime and Overstay Fees
Bookings are limited to the session time allocated at the time of booking.
You must finish your session and vacate the relevant Facility, treatment room or booked area by the scheduled end time.
If you remain in a booked area or continue to use the Facilities beyond your allocated session time, an overtime or overstay fee may be charged at the discretion of Six Senses Wellness staff.
In determining whether a fee applies and the amount of the fee, Six Senses Wellness may have regard to the length of the overstay, any disruption or delay caused to subsequent bookings, additional staffing requirements and any other reasonable costs incurred.
Six Senses Wellness may waive or reduce an overtime or overstay fee at its discretion where it considers it appropriate to do so.
11A.4 Payment of Fees
Any amount payable under this clause may be charged to the payment method associated with your Booking or membership, where you have authorised Six Senses Wellness to do so, or otherwise invoiced to you.
Any fee imposed under this clause will be reasonable and proportionate to the relevant damage, additional cleaning, overtime or costs incurred.
Nothing in this clause excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified.
12. RED LIGHT THERAPY CONDITIONS
12.1 You acknowledge that results from red light therapy may vary between individuals.
12.2 You must wear protective eyewear if directed.
12.3 You must disclose any medications, skin sensitivities or conditions that may increase light sensitivity.
12.4 The Facility is not responsible for adverse reactions where you fail to disclose relevant medical information.
13. SAUNA AND ICE BATH CONDITIONS
13.1 You acknowledge that exposure to heat and cold may create physical stress and health risks.
13.2 You agree to:
(a) remain hydrated;
(b) monitor your physical condition;
(c) exit the Facilities immediately if feeling unwell;
(d) comply with recommended session durations; and
(e) follow all safety guidance.
13.3 The Facility may impose maximum session times for health and safety reasons.
14. PHOTOGRAPHY AND SURVEILLANCE
14.1 CCTV surveillance may operate within parts of the Facility for security and safety purposes.
14.2 By entering the Facility, you consent to CCTV recording where applicable.
14.3 You must not photograph, video record or otherwise capture images of other patrons without their consent.
14.4 The Facility may use photographs or videos of the premises for promotional purposes, provided individuals are not identifiable without consent.
15. PRIVACY
15.1 The Facility collects, stores and uses personal information in accordance with applicable privacy laws, including the Privacy Act 1988 (Cth).
15.2 Personal information may be collected for:
(a) bookings and memberships;
(b) health and safety purposes;
(c) communication regarding services;
(d) payment processing; and
(e) operational and legal compliance purposes.
15.3 By using the Facility, you consent to the collection and handling of your personal information in accordance with our Privacy Policy.
16. INTELLECTUAL PROPERTY
16.1 All intellectual property relating to the Facility, including branding, logos, content, programs and materials, remains the property of the Facility or its licensors.
16.2 You must not reproduce, distribute or exploit any Facility content without written consent.
17. LIMITATION OF LIABILITY
17.1 To the maximum extent permitted by law, the Facility excludes all liability for indirect, incidental, special or consequential loss.
17.2 Where liability cannot be excluded, the Facility’s liability is limited to:
(a) resupplying the relevant services; or
(b) refunding the cost of the relevant services,
at the Facility’s discretion.
17.3 Nothing in these Terms excludes any rights under the Australian Consumer Law that cannot lawfully be excluded.
18. INDEMNITY
18.1 You indemnify the Facility, its directors, employees, contractors and agents from and against any claims, losses, liabilities, damages, costs or expenses arising from:
(a) your breach of these Terms;
(b) misuse of the Facilities;
(c) negligent or unlawful conduct; or
(d) injury or damage caused by you.
19. SUSPENSION AND TERMINATION
19.1 The Facility may suspend or terminate your access immediately where:
(a) you breach these Terms;
(b) you engage in unsafe or inappropriate conduct;
(c) payment remains outstanding; or
(d) your conduct poses a risk to others.
19.2 Termination does not affect any accrued rights or obligations.
20. AMENDMENTS OF TERMS
20.1 The Facility reserves the right to amend these Terms from time to time.
20.2 Updated Terms will be published on the Facility website or otherwise made available.
20.3 Continued use of the Facility after changes are published constitutes acceptance of the updated Terms.
21. GOVERNING LAW
21.1 These Terms are governed by the laws of New South Wales, Australia.
21.2 You submit to the non-exclusive jurisdiction of the courts of New South Wales.
22. EMERGENCY AND MEDICAL ASSISTANCE
22.1 You authorise the Facility to seek medical treatment, emergency assistance or first aid on your behalf where reasonably necessary.
22.2 You acknowledge that you may be responsible for any associated medical or emergency costs.
23. SEVERABILITY
23.1 If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.